Mercari Hello

Art Director/Designer responsible for corporate brand design and art direction, enhancing Mercari's brand value through various creative projects.

Lead communication and content strategy to enhance brand exposure and customer engagement.

Design UX/UI for the payment service 'Merpay' and cryptocurrency service 'Mercoin' within the Mercari app.

Manage consumer support content and training, improve customer experience, and lead projects related to customer service content.

Handle escalations and incidents in customer service, ensuring smooth operations and effective communication with stakeholders.

Lead customer support operations for Merpay, focusing on policy development and improvement initiatives based on customer data.

Lead the management of operational risks in customer service, ensuring compliance and improving service quality.

Support CtoC services by managing customer inquiries and improving service quality.

Manage cross-border customer service operations, improve customer experience, and collaborate with various stakeholders.

Lead logistics strategy for cross-border e-commerce, optimizing global supply chains and enhancing operational efficiency.

Lead product development for logistics systems, managing external vendors and optimizing supply chain processes.

This role involves planning and executing logistics operations, optimizing supply chains, and leading data-driven decision-making.

Manage and improve logistics and supply chain operations for Mercari's cross-border e-commerce business.

This role involves designing and launching operational models to support business growth, managing logistics projects, and ensuring effective collaboration with stakeholders.

Lead the Data Ingestion Team, managing systems that collect and deliver high-volume data across Mercari Group.

Drive the operation and improvement of security and compliance frameworks, focusing on policy modernization and risk management.

Mercari Hello is a Mercari service in the spot-work and short-term job space, connecting workers with on-demand jobs.