Supports adoption of a data-analysis software product by explaining infrastructure integrations, investigating logs, isolating causes, troubleshooting APIs, and coordinating with development teams.
Leads technical escalations and high-severity security incidents for enterprise customers, diagnosing complex environments and coordinating engineering responses, customer advocacy, and service improvements.
Support Premium customers by diagnosing API, integration, authentication, performance, and production issues, coordinating incidents, and improving monitoring, runbooks, and automation.
Senior technical account management for automotive OEMs and Tier 1 suppliers, covering cloud platforms, voice AI, infotainment, and global engineering coordination.
Owns enterprise customer issues across compute, networking, and AI software, coordinating analysis and resolution with engineering while improving the reliability and support experience of AI server systems.
Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
Provides technical support for enterprise customers by troubleshooting API, integration, authentication, and production issues, debugging systems, and automating scalable support workflows with engineering teams.
Provide corporate AV and IT support by commissioning, configuring, installing, and troubleshooting video and audio systems, conferencing equipment, AV networks, and Windows and Mac computers.
Own customer success for sports and live-entertainment software services, leading onboarding, adoption, retention, support operations, and expansion from implementation through ongoing use.
Guides Salesforce customers from business goals to platform adoption, translating product capabilities, updates, and risks into practical value with IT and executive stakeholders.
Provide high-level support for electronic trading clients, resolve trade-related issues, explain product functionality, and relay customer feedback to Sales, Product, and Engineering.
Provide technical and operational support to acquirers and merchants using payment products, managing escalations, configuring systems, and resolving transaction issues.
Lead IT support services across Japan and Asia by managing the service desk, service quality, PC operations, vendor delivery, global IT programs, and Follow-the-Sun coverage.
Manage local-government healthcare projects, align medical and community stakeholders, and improve resident participation, continued use, KPIs, health outcomes and medical-cost efficiency.
Leads post-sales customer success for cloud and on-premises workloads, coordinating support programs, stakeholder engagement and technical escalations to help customers achieve business outcomes.
Leads enterprise data-center projects from solution design through deployment, stabilization and handover, coordinating customers, internal teams and partners throughout delivery.
Work alongside customer developers to embed AI-driven workflows, train users, monitor adoption and turn practical issues into product improvements.
Build and run customer success for the new Loglass AI IR business, covering onboarding, adoption, health-score-based support, communities, product feedback, and repeatable playbooks.
Support customer success by maximizing client outcomes through effective communication and collaboration across departments.
Lead enterprise customer strategy and cross-channel AI projects, coordinating stakeholders from requirements through delivery, adoption, and account expansion.
Manage major cram-school SaaS accounts, grow and renew customer relationships, shape sales and customer-success strategy, and develop the team.
As a Customer Reliability Engineer, you will investigate and support technical problems for users of the Messaging Platform, ensuring high-quality service.
Partner with security leaders to identify AI applications, design architectures, and build prototypes, workshops, proofs of concept, and pilots for cybersecurity workflows.