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Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
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Design and lead the new Customer Success model for IT recruitment, focusing on enterprise clients and AI integration.
Findy runs a platform for engineers (job-change service Findy, Findy Freelance, Findy Team+, and more; 267k+ registered users, 4,000+ companies). This role, in the Findy career-change division's Customer Success team, builds a new 'third type' of customer success — a continuous, partner-style model for enterprise clients that is neither churn-prevention CS nor placement-focused RA. You join on a management premise from day one: design the model, KPIs and organization from scratch; standardize operations and knowledge so the team runs without a manager present; develop members and sub-managers; run consultative, embedded support for clients' hiring success (large finance, manufacturers, plant/infra companies) — bridging HR and engineering, validating hiring requirements, proposing selection design and supporting data-driven decisions; and feed field insights back to product (AI matching, interview AI, LLM-based selection design). Technical knowledge is not required — the core is proven CS design/leadership and commitment to recruiting outcomes. Career path: CS → business development → division head. Full-time, based in Osaki, Shinagawa-ku, Tokyo, with remote work available; team of 22 (5 sub-teams), planned to grow.
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About Findy
Findy is a technology company that specializes in providing AI-driven solutions for recruitment and talent management. It is based in Japan.
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