City
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
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City
Build long-term client relationships, drive product adoption and renewals, gather feedback, coordinate teams, and deliver QBRs to improve loyalty and engagement.
The Customer Success Manager develops long-term relationships with new, existing, and prospective clients, helping customers use product features effectively and improving customer loyalty and engagement.
Responsibilities include understanding customer perceptions of the product, identifying product gaps and their business impact, communicating priorities internally, and engaging regional stakeholders. The role partners with sales, customer support, product, consulting, marketing, and global teams; gathers strategic customer feedback; supports recovery strategies; identifies case-study customers; monitors renewals; and prepares Quarterly Business Reviews for customers and internal stakeholders.
Key skills include presentation, business writing and storytelling; data analysis using charts and pivot tables; customer relationship management; curiosity and empathy; and management of complex, multi-phase projects with stakeholders, metrics, and milestones. Fluent verbal and written English is required. Change management, video production or editing, AI interest or experience, cross-cultural experience, remote-team experience, and hotel-group experience are preferred. The role is hybrid.
Job details
About TableCheck
TableCheck is a Tokyo-based company providing a restaurant-reservation and guest-management SaaS platform used by venues worldwide.
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