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Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
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Lead SMB customer success by solving client workforce challenges, expanding adoption, managing team members and portfolios, and improving onboarding through AI- and tech-touch operations.
This full-time Customer Success Leader Candidate role supports SMB clients using the Timee service. The role is responsible for helping important clients address workforce and staffing challenges, including proposing initiatives, onboarding clients, and expanding service utilization. It also provides support for complex client meetings and negotiations.
As a player-coach, the hire will develop team members, manage goals, and contribute to evaluations for a small team. Responsibilities include designing the strategy for the overall client portfolio, deciding which client segments receive support and at what depth, and creating and continuously improving KPIs from onboarding through utilization expansion.
The role designs the division between high-touch support and AI- or tech-touch operations. It also coordinates work with inside sales, field sales, product, and other functions, and launches new projects. Depending on experience and results, the position may progress to managing a larger group or function.
The position belongs to the Customer Incubation Manager Group in the newly established Incubation Business Headquarters, which primarily serves SMB customers. Customer success work is organized around onboarding, which designs the initial experience of using the service, and customer incubation management, which builds post-launch relationships and works toward revenue and LTV expansion.
Named tools include Salesforce for CRM/SFA, Looker Studio and Google Workspace for BI-related work, and Gemini and Claude for AI-enabled work. AI is used for meeting preparation and analysis, meeting-recording transcription and analysis, proposal-document drafts, and prioritizing proposals using utilization data. Client meetings are primarily online, with visits when necessary.
Required qualifications include three or more years of corporate sales or customer success experience, about two or more years of team management or leadership experience, interest in improving and systematizing work with generative AI and sales-support tools, and a driver's license. Team-leading, junior-member development, or process-improvement experience is welcomed even without a formal management title. Preferred experience includes launching or operating a customer success organization, sales of intangible products, experience in HR, advertising, IT, or finance, and work improvement using generative AI or sales-support tools.
The work location is the Tokyo headquarters in Higashi-Shimbashi, Minato-ku, Tokyo, or another location designated by the company. The role requires working from the office five days per week. It uses a flextime system with core hours of 9:30 to 15:30 and standard hours of 9:30 to 18:30. The stated annual salary range is JPY 5,500,000 to JPY 7,500,000, consisting of base pay and a bonus; eligible employees may receive a short-term incentive. Benefits include social insurance, transportation expenses up to JPY 50,000 per month, salary reviews twice yearly based on performance, annual holidays of 120 days, weekends and national holidays off, paid leave, year-end/New Year holidays, bereavement leave, and maternity leave.
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About Timee
Timee operates a leading Japanese spot-work app that instantly matches workers with short-term, on-demand jobs with no interview required.
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