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Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
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Serve as a technical advisor for SAP customers, resolving issues, planning services, and guiding S/4HANA cloud transformation, migration, availability, and performance.
The Technical Service Manager acts as the primary technical contact and escalation point for customers on SAP technology, service requests, incidents, and innovations. The role analyzes customer business requirements, goals, and technical problems; recommends technical solutions and services; and coordinates technical action items across customer landscapes and SAP departments.
Responsibilities include supporting SAP S/4HANA cloud transformation, advising on architecture, conversion and migration paths, methodology and tools, and designing SAP configurations to improve system performance and availability. The role also requires knowledge of high-availability and disaster-recovery architectures, networking, load balancers, and virtual machines.
Candidates need at least five years of SAP technical administration and operations experience in SAP Basis, plus at least five years in a customer-facing role. Required skills include Unix/Linux, SAP HANA and Sybase databases, de-escalating critical situations, and fluency in English and Japanese. SAP certification is beneficial, and AWS, Azure, or GCP hyperscaler certification is a plus. The position is regular full-time, listed as hybrid, with expected travel of 0–10%.
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About SAP
SAP is a German enterprise software company specializing in ERP, HR, and analytics solutions, with operations in Japan through SAP Japan and SAP Labs Japan in Tokyo.
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