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IT Help Desk Technician position supporting organizational IT help desk needs and technician responsibilities at the Tokyo, Sumida-ku work location.
This role serves as the primary IT support contact for Astroscale Japan employees, handling user inquiries and escalating issues as needed. Responsibilities include troubleshooting Windows 11, macOS, and company-issued mobile devices; administering the Microsoft 365 environment (Exchange Online, SharePoint Online, OneDrive, Teams, Intune); managing user accounts, access permissions, and account lifecycle; deploying and configuring endpoint devices via Microsoft Autopilot and Intune; providing remote and on-site technical support; and performing IT asset management (device setup, imaging, deployment, replacement, disposal). The role reports to the Help Desk Manager and works closely with the Cybersecurity and Compliance team. Requirements include 3+ years of experience in IT help desk, desktop support, or end-user technology roles; hands-on experience with Jira Service Management and Confluence; proficiency with Microsoft 365 and Intune; strong OS troubleshooting skills for Windows 11 and macOS; experience with remote support tools (RDP, TeamViewer, LogMeIn or similar); a track record of managing ticket queues and meeting SLAs; and an associate-level degree/certification in IT or equivalent experience. The role involves a flexible shift model with approximately 50% onsite presence at the Tokyo headquarters. Candidates must have advanced bilingual proficiency in English and Japanese (JLPT N2 preferred).
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About Astroscale
Astroscale is a Tokyo-headquartered space company pioneering on-orbit satellite servicing and space-debris removal.
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