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Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
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Support contracted customers in Kyushu, primarily Fukuoka and Kumamoto, to adopt and retain the product. Lead customer projects, manage data, and plan and execute upsell strategies.
This customer success role serves contracted customers in the Kyushu area, primarily Fukuoka and Kumamoto. It supports product adoption and continued use, with the mission of preventing cancellations and winning upsells. As the company expands to multiple products, the role will also pursue cross-sell opportunities.
Responsibilities include supporting service implementation, managing projects alongside customers, managing customer data through customer-management tools, developing and executing upsell strategies, and designing team processes and operations. The role participates in service development with engineers and designers and provides customer feedback to the development team. Customer communication is mainly online.
The position is fully remote and is limited to people living in Kyushu. The work location and duties may change to locations or duties determined by the company.
Job details
About Tebiki
Tebiki is a Tokyo-based company that develops video-based frontline training and manual software for businesses.
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