Hospital Switchboard Operator

Nichii Gakkan

Call Center

Support

JP company

Enterprise

About this role

An evening telephone operator position at Tama Medical Center, a large general hospital where Nichii provides staff under a PFI contract. The work is mainly taking incoming calls, and the shift starting after 17:00 is part of what defines the role.

Operators work the hospital switchboard with a headset, answering external calls and connecting them to the right person or department, and placing outgoing calls. Learning how the phone system works and where each department sits in the hospital is part of the job. The switchboard team has fourteen members. New hires start with pre-assignment training in the basics of working at a medical institution, followed by up to six months of on-the-job training and regular follow-up sessions in the first year that also cover the basics of medical administration.

Basic PC skills are required; no prior switchboard experience or qualification is needed.

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