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Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
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City
Manage Google Play support for Japan, integrate AI and LLM solutions, optimize localized launches, and coordinate partner, project, and compliance operations across Japan, Singapore, and Australia.
The Product Support Manager manages the end-to-end Japan support strategy and operations for Google Play, tailoring experiences for high-value users and optimizing product launches for local market needs. The role integrates AI and LLM solutions into the Japan support landscape and works with the APAC Compliance team on compliance requirements for Australia and Singapore.
Responsibilities include creating or updating repeatable solution content such as best-practice recommendations, tutorials, blog articles, and sample code; documenting repeatable solutions; generating partner insights; participating in business reviews; and helping formulate partner strategies. The manager handles project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation. The role executes approved solutions based on user, partner, or client business objectives and technical requirements, and identifies solution-issue trends to help internal teams mitigate future risks.
Requirements include a bachelor's degree or equivalent practical experience, five years of experience in technical project management or a customer-facing role, and fluent English and Japanese communication skills for engaging local clients in Japan. Preferred qualifications include business analysis, analytics and dashboard development, data-driven problem-solving, experience with AI and automation technologies, and familiarity with Japan's mobile or gaming ecosystem or APAC regulatory landscapes.
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About Google
Google is a global search, advertising, and cloud company that operates a large engineering office in Shibuya, Tokyo, hiring software engineers in Japan.
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