Healthcare Customer Success

About this role

This Customer Success role supports acute-care hospitals using Caretomo, an AI system for nursing-record creation. The work covers the process from trial start through full implementation, with a focus on helping hospital staff use the system and improve practical workflows.

Responsibilities include supporting the introduction of Caretomo, explaining and teaching system operations to hospital staff, and responding to trials conducted at hospital sites. Trial support may take place online or on site. The role checks usage during the trial period, provides interim follow-up, responds to inquiries, resolves problems, and supports closing activities leading to full implementation. It also assists with preparing proposal materials, reports, review materials, and other related documents.

After implementation, the role follows up with hospital staff, proposes operational improvements, and uses system usage data to provide efficiency advice. It also supports proposals for improvements to practical work in medical settings. Close communication with hospital staff is expected in order to understand how the system is being used and identify issues affecting implementation.

The product context is medical DX: SIND provides Caretomo to acute-care hospitals. Caretomo is designed to reduce the burden of nursing documentation and increase the time available for interaction with patients. The posting highlights nursing experience and a nursing qualification as applicable to the position. No education requirement or additional technology stack is stated.

The monthly salary is JPY 280,000 to JPY 450,000, determined according to experience and skills. There are no night shifts, and Saturdays, Sundays, and public holidays are days off. The role involves nationwide business travel approximately two to three times per month, with each trip lasting five weekdays, and includes a travel allowance. Main work locations are visits to hospitals implementing or trialing the system and the Tokyo office. The current Tokyo base is a satellite office in Setagaya, Tokyo, scheduled to move to the area around Akihabara Station around October 2026. On days without travel, attendance at the Tokyo office or remote work is expected depending on the work and team coordination needs.