Customer Engineer

About this role

This Customer Engineer role supports sales and pre-sales teams in offering and delivering complex Google Distributed Cloud solutions. The position serves as a technical expert for strategic global customers, leads discussions about cloud offerings, and helps align customer decisions with Google Cloud services and delivery capabilities.

Responsibilities include creating and executing new cloud offers, developing business cases, aligning the relevant teams, addressing budget requirements, obtaining executive support, securing customer participation, validating offers with customers, and scaling successful offers to the field. The role also acts as a technical advisor and point of contact for strategic customers and accounts with non-standard requests or innovation needs.

The engineer builds and maintains strategic relationships with senior stakeholders in customer and partner organizations. The role involves coordinating solution code development with internal or external developers, users, partners, clients, and other stakeholders as needed. It also includes scaling existing solutions and creating repeatable solutions such as best-practice recommendations, tutorials, blog articles, and sample code, together with effective documentation. Developer feedback and technical expertise are used to influence major product decisions.

Required qualifications include a bachelor’s degree or equivalent practical experience and at least 10 years of experience in edge computing, distributed systems, or data center transformation. Experience in system design and in one or more programming languages, including Java, C++, or Python, is required. The role requires fluent communication in Japanese and English for interaction with internal and external stakeholders.

Preferred qualifications include 10 years of experience in a customer-facing role, 8 years of experience designing multi-cloud solutions using cloud infrastructure, and 3 years of experience building AI/ML solutions. Experience working across business units, stakeholders, vendors, and teams, managing distributed teams globally on scaled programs, and communicating complex information to executive stakeholders is also preferred.

The position is located in Tokyo, Japan, and requires travel of up to 60% of the time. The posting also states that English proficiency is required for all roles to facilitate global collaboration and communication.