Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This engineer works within the IT and Solutions Operations organization supporting mission-critical systems for domestic mobile and fixed-line telecommunications. The portfolio includes systems used by SoftBank shop staff, customer-facing online services such as My SoftBank, customer information, billing, and call-center systems. It spans legacy platforms and newer architectures.
The work covers overall IT system operations, incident response, system configuration design when quality declines, and the design and construction of operating environments for new or replaced systems. The team also promotes operational systemization and automation. Required qualifications include practical experience in IT system operations and maintenance, including incident response or improvement proposals, or practical experience maintaining and operating existing systems during the development phase. Basic knowledge of Windows, Linux, public cloud, DBMS, and SQL is also required.
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