Work directly with business stakeholders to translate between data and business needs, analyze results, and communicate findings to senior leadership in the Tokyo-based Japan Central Ops role.
About this role
The role sits on the Network and Assets for Nimble Operations (NANO) team in Operations Infrastructure Services, owning country-level network and end-user device infrastructure for Quick Commerce sites. The manager sets network architecture, launch-readiness criteria, playbooks and deployment sequence; oversees vendor selection, service-level agreements and financial outcomes; and recommends scanners, workstations and printers against regional cost and performance goals with device technology teams. The role tracks availability and device-fleet health, handles fleet-wide escalations, and presents roadmaps to operations leaders. Requirements include 5+ years in program or technical project management, 3+ years in technical infrastructure management, and 6+ years in IT infrastructure delivery program management. Candidates also need stakeholder-management experience; IT infrastructure launches in retail, distribution, logistics or similar settings; complex program management; strategic technical decisions; process and standards development; and cross-functional coordination across organizational levels in fast-paced, ambiguous work.
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