Work directly with business stakeholders to translate between data and business needs, analyze results, and communicate findings to senior leadership in the Tokyo-based Japan Central Ops role.
About this role
Japan Store Tech seeks a senior technical program manager to lead a strategic customer experience. The program spans customer-facing features, distributed services, data flows, and integrations with Amazon and external systems. The TPM guides it from definition and technical planning through development, launch readiness, and improvement. The role translates ambiguous needs into objectives, technical requirements, metrics, roadmaps, and milestones; partners with engineers on architecture, interfaces, data flows, and implementation; and manages dependencies, risks, and release readiness. It coordinates integration agreements, testing, launch sequencing, and operational ownership, while addressing quality, security, privacy, and compliance. Candidates need 5+ years in technical product or program management, 7+ years working directly with engineering teams, and 5+ years in technical program management directly with software engineering teams, plus experience managing cross-functional programs, building processes, and coordinating release schedules.
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