Lead technical customer support and solution proposals for CLOMO, coach consultants and improve delivery, drawing on five years in a relevant B2B IT role and team management.
About this role
Provide technical support for distributors and end users of CLOMO MDM, spanning presales, demonstrations, trials, deployment and ongoing operation. Clarify customer issues, explain technical options with sales teams, answer operational enquiries and feed requests back into product improvements. Begin with experienced colleagues’ support and develop knowledge of device security, operational design and the SaaS customer journey.
Applicants need a strong interest in IT services, the ability to explain technical matters to different audiences, reliable work under rules and procedures, and collaboration through appropriate consultation and reporting. Prior B2B presales, deployment, support or customer-facing engineering is preferred, as are device knowledge and partner-business experience. The Tokyo role offers annual ¥4,249,600–6,326,800 and core-free flexible hours.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Design and improve CLOMO’s Rails backend, weigh architectural choices, build features and performance improvements, and help the team strengthen long-term design quality.
Guide CLOMO backend architecture, design and code reviews, technical choices and mentoring, bringing five years of web backend development without requiring prior Rails experience.
Leads BUYMA web projects by shaping user stories, architecture, and release roadmaps, while resolving technical issues across scalable e-commerce systems.
Lead the technical direction of assigned products, maximizing business value through technology and team leadership.
Leads enterprise sales for AI platforms, diagnosing business challenges, designing cross-functional AI solutions, and closing large consulting, software, and service deals.