Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the business systems development organization responsible for planning, designing, and developing telephony systems that support SoftBank’s call center operations. The work covers browser-based telephony, voice calls, operator-support functions, and systems that deliver services through telecommunications operations.
The engineer will define requirements, design, implement, test, and release web applications; develop frontend, backend, and database components; review code; and address technical issues. The named stack includes React, TypeScript, JavaScript, Java, Spring Boot, PostgreSQL, Redis, Linux, Docker, Kafka, WebSocket, WebRTC, SIP, Asterisk, and LiveKit, with GitHub Copilot among the generative AI-related services.
Applicants must have experience developing browser-phone or voice-related systems and knowledge of at least one of WebSocket, WebRTC, SIP, Asterisk, or LiveKit. They also need practical web application development experience, scratch-built application development experience, team development and code review or refactoring experience, and frontend development experience using React, TypeScript, JavaScript, HTML, or CSS, including API integration.
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