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Business & corporate roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Business & corporate roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
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Manage operations from project initiation to delivery, ensuring quality and profitability while collaborating with various stakeholders.
This Operations Project Manager designs and runs client BPO engagements using spot workers and AI. The role owns projects from initial launch through delivery, operational improvement and account expansion, with responsibility for customer lifetime value and project gross margin.
Responsibilities include interviewing clients about requirements; breaking down work and building operational flows; defining scope, responsibility boundaries and service-level agreements; and reaching agreement with clients. The role designs the operating model through stabilization, including team structure, shifts, escalation processes, and daily and weekly management.
The manager directs site supervisors and spot workers, develops procedures, checklists and exception-handling guidance, and monitors quality. They investigate incidents, redesign processes to prevent recurrence, and improve visibility into costs and effort, including work time, rework rates, yield and gross margin by project. Regular reporting and QBRs are used to propose improvements, manage expectations on quality, scope and cost, and support upsells and retention.
The position feeds operational issues and improvement knowledge into standard processes and product requirements. It identifies opportunities to apply AI and automation to operational design and acts as a bridge to development teams and external partners.
Required qualifications are approximately three or more years of practical experience in operational design or business improvement in BPO, contact centers, customer service, back-office operations or related environments. Candidates need experience progressing projects from client discussions and requirements definition through workflow construction and SLA design, the ability to translate complex work into standard operating procedures, and quantitative decision-making based on KPIs and effect measurement.
Preferred experience includes managing site teams of 10 or more people, launching new businesses or establishing new operations, leading CRM, CTI, ticketing or RPA implementation projects, operational redesign using generative AI or automation, quality assurance or project management in highly regulated industries, information-security operations, and analysis or dashboard development using SQL or BI tools.
The role is a full-time position with a three-month probationary period. The workplace is Timee's Tokyo headquarters in Higashi-Shimbashi, Minato-ku, Tokyo. Remote work is available, with office attendance generally required three days per week. Working hours use a flextime system with core hours from 11:00 to 15:30; standard hours are 9:30 to 18:30. Annual salary is JPY 6,000,000 to JPY 10,500,000, comprising base salary and bonus, with a possible short-term incentive for eligible employees. Salary reviews occur twice yearly.
Job details
About Timee
Timee operates a leading Japanese spot-work app that instantly matches workers with short-term, on-demand jobs with no interview required.
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