Accounting System Implementation Support Assistant

About this role

This part-time support role helps customers begin using an accounting system. Day-to-day responsibilities include assisting with initial system settings by phone, email, and web meetings; conducting online meetings during the initial usage period; hearing the information required from customers; explaining the service overview and documents they need to submit; and responding to inquiries. Manuals and training are provided, so previous support experience is not required.

Applicants must have experience communicating with customers and basic PC skills, including smooth typing. Useful experience includes bookkeeping knowledge equivalent to Grade 3, although holding the qualification is not required, experience using SaaS in back-office work, and customer service experience. Interest in accounting or bookkeeping is welcomed. The posting also welcomes people who enjoy communicating with others and can approach challenges positively.

The role supports onboarding for freee's accounting system. freee provides integrated cloud software for small businesses and individuals, including accounting, human resources and labor management, sales management, tax filing, and electronic signature products. The position is part of the customer support work connected with these back-office services.

The listing identifies the engagement as contract and part-time work. Working hours are 10:00 to 19:00, consisting of eight working hours and a one-hour break, on five weekdays each week. Applicants able to work long term are welcomed, and requested days off are described as easy to obtain. The workplace is a Tokyo office approximately three minutes on foot from Osaki Station. The work location may change because of business conditions or an office relocation, and assigned duties may change according to business conditions or the individual's suitability. Online interviews are available.