City
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
Customer support & service roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
After sending, check your email and click the link
City
Supports partner-sourced customers through onboarding, AI-agent training, technical support, prompt design, and success tracking while advising partners and building CS processes.
This full-time role supports the alliance customer-success function for JAPAN AI, an AI startup established in April 2023 within the Geniee Group. The organization develops AI products for Japanese companies and researches large language models and generative AI. The position was created as partner-sourced orders increase and OEM and agency routes require specialized customer success and technical support.
The role supports customers acquired through partners from onboarding through adoption. Responsibilities include training customers on AI-agent usage, sharing best practices, answering technical inquiries specific to generative AI services, creating or designing customized prompts, producing customer success cases, and measuring or visualizing implementation outcomes.
The position also advises and supports partner companies by providing technical information and usage proposals, holding study sessions, resolving issues, aligning expectations, and optimizing the partnership structure and commercial flow. A further responsibility is to establish alliance customer-success operations from the ground up, including process design, partner manuals and materials, KPI design, effectiveness measurement, and feedback or improvement proposals for the product team. As the business expands, the role may help form the alliance customer-success team and develop its members.
Required experience is either at least two years in partner sales or alliance sales in the IT or SaaS industry, or at least two years in existing-customer sales in the IT or SaaS industry. Preferred experience includes negotiations and communication with partners or agencies, building a new business or operating process from zero to one, startup or venture-company experience, customer success with expansion work, business use of generative AI tools, and a technical background such as SIer or SE experience, requirements definition, or system implementation. The posting also seeks people who act independently, identify and improve issues, can make proposals to partners, adjust expectations, communicate difficult matters clearly, adapt to change, and keep up with developments in the AI industry.
The customer success department has 20 members across enterprise, operations, adoption, and onboarding teams. The role works with enterprise and inside sales, product development including product managers and engineers, and marketing. It is a newly established position, with a stated path toward a leader or manager role approximately six months to one year after joining depending on results.
The position is based in Shinjuku, Tokyo and is office-based. Work from home may be available after consultation with a manager when the employee is unwell or needs to care for family. Annual compensation is ¥7,000,000 to ¥10,000,000, with monthly pay of ¥500,000 to ¥715,000, including fixed overtime pay for 50 hours. Overtime beyond that amount is paid separately. Salary reviews are held twice a year, bonuses are paid twice a year, and a stock-option program is available.
Working hours are 10:00 to 19:00, with Saturdays, Sundays, and public holidays off. Benefits include book-purchase assistance, refresh and club-activity allowances, a housing allowance for designated stations, quarterly lunch or dinner support, qualification and work-related English-learning support, refresh leave after three years of continuous employment, annual health checks, an employee stock ownership plan, social insurance, and full commuting-cost reimbursement. The regular-employee probation period is one month. Selection consists of document screening, two interviews, and an offer; an SPI assessment and reference check are required before the final interview.
Job details
About Geniee
Geniee is a Japanese marketing-tech company providing advertising platforms, marketing automation and SFA/CRM products.
All Geniee jobs & company profile →Company details
AI-generated overview — may be incomplete or wrong, so don't rely on it fully.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.