Guide customers through home-building and purchase decisions, calculate budgets, organise preferences, introduce property firms and follow up without individual sales quotas.
About this role
This supervisor leads partner staff in a BPO project. Each day, the role checks call lists, allocates work and controls progress and deadlines. Responsibilities include double-checking entered information, answering staff questions, reporting completion to clients through Teams and resolving irregular cases. The supervisor runs briefings, teaches new staff and keeps manuals and operating flows up to date, with support from the project leader for escalations. The fixed-term contract begins at three months, can be renewed after assessment and has a five-year total limit.
Applicants need supervisor or leader experience in a call centre, BPO centre or similar operation, PC skills including Excel lookups/data aggregation and parallel use of systems, and the ability to attend the office.
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