Customer Success Manager

About this role

The posting is for a Customer Success Manager in Tokyo. It does not provide a detailed list of day-to-day customer-success duties, accounts, products, or deliverables, so no additional responsibilities are stated here.

The minimum education is a bachelor’s degree or an equivalent combination of education, training, and/or experience. The required field of study is a field relevant to the role, demonstrated through coursework, training, or professional experience. No fixed number of years is given; the posting says the experience requirement will correlate with the internal job-level requirements.

The source does not name technologies, programming languages, software systems, or other technical tools for this position. It also does not state a specific customer segment or product team. The broader organization is described as working on AI research and AI systems, including efforts related to steerable and trustworthy AI. It describes a collaborative environment with research discussions and says communication skills are valued.

The role follows a location-based hybrid policy in Tokyo. Staff are currently expected to be in one of the company’s offices at least 25% of the time, and some roles may require more office time. The posting does not specify an employment classification, start date, or numeric salary. It states that compensation and benefits are offered, including optional equity donation matching, vacation and parental leave, flexible working hours, and office space for collaboration.

Anthropic is identified in the posting as a public benefit corporation headquartered in San Francisco. Visa sponsorship is offered, although sponsorship is not successful for every role or candidate; when an offer is made, the company says it will make every reasonable effort to obtain a visa and has an immigration lawyer to assist. No Japanese- or English-language requirement is stated.