As a Product Support Specialist, you will respond to user needs, provide technical support, and help improve customer satisfaction.
About this role
This Customer Success Manager role sits within Anthropic’s Customer Success team and is the company’s first Japan-based CSM position. The role supports complex enterprise customers across Japan using Claude API, Claude for Enterprise, and Claude Code, while working with account teams and global colleagues to shape customer adoption and regional processes.
The manager builds strategic relationships with customer decision makers, learns their business and technical objectives, and recommends appropriate Claude capabilities. Responsibilities include usage planning, monitoring consumption- and seat-based adoption, identifying underutilization, supporting change management, developing Train the Trainer programs and Centers of Excellence, documenting ROI and business outcomes, and finding new use cases across departments. Customer insights also inform product development, research priorities, and go-to-market strategy.
The posting calls for business acumen, technical understanding of Anthropic’s products, customer and regional knowledge, and the ability to operate autonomously in ambiguous environments while coordinating across time zones. It does not state a separate minimum-qualification list in the supplied text.
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