Autonomous Vehicle Maintenance and Service Front Specialist

SoftBank

Field Service

QC

Tech Support

About this role

This role sits in BOLDLY’s after-sales function for autonomous mobility services, supporting the safety, quality, and availability of vehicles already in operation. The specialist works across vehicle manufacturers, overseas suppliers, maintenance facilities, municipalities, transport operators, and internal teams to help maintain service quality as autonomous vehicles are deployed.

The work combines hands-on field response with coordination and service improvement. Responsibilities include checking vehicle condition, isolating causes of failures, arranging repairs and parts, managing inspection and repair status, responding to technical inquiries, and supporting the resumption of safe operations. The role also standardizes maintenance procedures, organizes technical training for partner workshops, maintains workflows, manuals, and operational knowledge, and assigns work to field members. The posting references sensors, control systems, and autonomous-vehicle maintenance; experience with English in professional work is required.

Applicants must have practical experience in after-sales, maintenance, quality control, or field support; basic knowledge of vehicles, mechanical systems, or electrical systems; experience coordinating internal and external stakeholders, handling inquiries, and managing progress; and professional experience using English.

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