Manage construction projects and supervise sites for large-scale building and facilities work, including estimates, project records, contractor guidance, waste-manifest control, and nationwide site visits.
About this role
This field engineer supports the deployment and ongoing operation of service robots, including food-serving and cleaning robots, at restaurants and commercial facilities. Responsibilities include consulting on installations and surveying customer sites to check whether robots can operate, including reviewing floor level differences and passage widths.
The role includes setting up robots, creating maps of customer locations, and configuring efficient travel routes. It also covers regular inspections, troubleshooting, repairs, and parts replacement. The engineer explains robot operation to store staff and provides technical support so the robots can operate smoothly.
Required qualifications are a Japanese ordinary first-class driver's license, including an AT-limited license, an interest in working with machinery, and basic computer skills. Preferred experience includes installing or repairing home appliances or communications equipment, field engineer experience, and customer service experience in restaurants or retail stores.
The position involves working with the latest service and AI robots and supporting a variety of customer sites. The team consists of four members ranging from their twenties to their fifties, and includes people who changed careers from other industries. Training includes an introductory program covering the company, its business, and organizational roles; one-to-one on-the-job training after assignment; and regular training on the features and proposal methods for services provided by USEN.
Work is conducted using company vehicles or public transportation. The recommended working style is to travel directly from home to customer stores and return home directly after completing the day's work. The position is full-time and uses a flextime system without core hours, with a standard working time of 7 hours and 30 minutes per day and a 60-minute break. The approximate schedule is 9:30 to 18:00. Annual holidays total 125 days, with weekends and public holidays off. Salary is an annual amount of 3.22 million to 6 million yen, including an allowance equivalent to 25 hours of deemed work, and the annual amount is paid in 14 installments. The work location is in Oi, Shinagawa, Tokyo.
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