Laundry staff in the Imperial Hotel Tokyo guest rooms department: finishing and wrapping guests' laundry, and picking it up from and delivering it back to their rooms.
About this role
This role sits in the corporate employee-education business, a launch-stage team of fewer than 10 people spanning customer success, sales, content, product management and product engineering. It turns knowledge from customer workplaces into practical, reusable training products, including management-development and generative-AI programs. The work connects product planning with learning-experience design and end-to-end content production.
The role will observe and interview customers, define work scenarios and passing standards, set learning goals, and design the mix of lectures, exercises and AI role-play. The role will direct production with generative AI by deciding what information to provide, reviewing outputs and improving their accuracy. The role also covers evaluation criteria, testing and tuning with customers, handoff design with customer success and sales, and operating and quality standards for consistent production.
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