Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the Corporate Business Customer Operations organization, supporting the service desk for corporate IT services. The team handles customer inquiries and incident coordination across cloud, network, and security services, working with customers, sales, SEs, operations, technical teams, planning teams, and vendors.
The engineer improves service-desk quality through operator support, escalation handling, inquiry and KPI/CX analysis, knowledge management, process improvement, and operational-rule design. The role also promotes efficiency and automation using AI and other tools, with cloud services such as Microsoft 365, Azure, and Google Workspace among the relevant service areas.
Applicants must have experience in IT-service inquiries, customer or technical support, operations and maintenance, or incident response. They need experience communicating with corporate customers, internal teams, or vendors, basic IT infrastructure knowledge, and CCNA-level networking knowledge covering areas such as TCP/IP, routing, switching, VLAN, VPN, firewalls, DNS, and NAT.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Leads enterprise AI implementations from requirements to production, designing architecture, data connectivity, and RAG pipelines while guiding technical standards in a hybrid Tokyo role.
Plans and develops EMS services for homes and commercial users, integrating batteries and solar devices with web/mobile apps, cloud systems, APIs, and AI-based demand and generation forecasting.
Research and optimize system performance and low-latency technologies for future PlayStation systems, spanning OS, middleware, devices, and hardware.
Lead new-business product development with a product manager, shaping MVPs, managing quality, cost and schedule through release, building the team, and guiding technical decisions.
Lead product improvement and new-product initiatives for MiiTel and related services, balancing user needs, business impact and engineering capacity while coordinating engineers and business teams.