Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the IT service management organization responsible for the commercial and internal IT systems that support SoftBank’s business. The team covers the full operational range, from 24/365 monitoring and first response to governance, quality management, incident recovery control, and organization-wide improvement. The position focuses on improving IT quality and cost efficiency across systems rather than operating a single application.
Day to day, the engineer handles new-system acceptance, operating procedures and knowledge preparation, alarm triage, escalation when recovery is not achieved, and automation of alarm handling and acceptance processes. The role also coordinates recovery during major incidents, conducts recurrence-prevention and risk checks, supports user inquiries, communicates quality results, and promotes broader operational improvements. The posting specifically mentions Python and Google Apps Script knowledge, along with IT service management practices.
Applicants must have either at least two years of IT system operations experience or experience covering operations from day-to-day execution through operational improvement and promotion.
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