Develops embedded software for FA sensors, measuring instruments, and image-processing equipment, covering specifications, design, C/C++ implementation, testing, and quality.
About this role
The role connects customers with a software service developed from the company’s data-analysis expertise. Working across customers, development, sales, and data-science teams, it helps users start using the product smoothly and removes technical obstacles during operation.
Responsibilities include explaining infrastructure and system integrations, investigating inquiries, checking logs, isolating causes, proposing responses, and troubleshooting integrations with third-party APIs and other products. The role also improves user guides, operating procedures, inquiry workflows, and reporting, and discusses technical fixes or feature proposals with development.
Required experience includes operating Linux-based systems and systems using cloud services such as AWS, plus server or network design, construction, and operation. Experience operating systems that use web applications is also required.
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