Lead a 4–7-person Core Services engineering team, improving platform reliability, scalability, and delivery while coaching engineers, guiding architecture, and joining on-call escalations.
About this role
Product Solution Architect is the CTOO organization’s technical authority for solution design, extending architectural expertise across go-to-market teams. It creates reusable guidance for Solution Architects, Customer Success Engineers and Sales Engineers, and handles complex pre- and post-sales design escalations. The role maintains solution templates and technical guides, advises teams through workshops, and identifies recurring field problems and product limitations. It abstracts these into reusable capabilities, works with Engineering on solutions, ERDs and design decisions, and standardizes frameworks for consistent design. Applicants need enterprise SaaS and software-architecture experience and at least five years in solution architecture, technical consulting or a similar SaaS role. They must have experience with system integration, data processing, application design and cloud architecture patterns, plus a record of producing reusable frameworks and documentation adopted by field teams. The role also requires advising on complex architecture choices and explaining trade-offs to technical and non-technical audiences.
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