Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the corporate business security organization and acts as the service owner for security services provided to business customers. The work covers cloud-based security solutions, with a particular focus on network security and SASE offerings such as Zscaler, Prisma Access, and Netskope.
The service planner leads development management, service specification, issue and progress management, customer-project support, vendor coordination, and post-release operations. Responsibilities include planning new features and optional services, calculating ROI, defining requirements, driving projects from proof of concept to launch, coordinating sales, legal, SE, marketing, overseas vendors, and resellers, and planning expansion strategies. Candidates must have experience in an IT business, such as service planning, corporate sales of IT products, package implementation, or project management. Logical thinking, communication skills, and an interest in corporate cybersecurity business are also required.
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