Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This solution engineering role sits within the corporate business organization and supports enterprise customers, private-sector companies and central government agencies. The work focuses on solving customer technology challenges through network, security and related solution proposals, with involvement from the initial customer discussion through implementation.
The engineer proposes and delivers WAN and LAN solutions, including wireless networks, SD-WAN, VPN and internet services, as well as security solutions such as SWG and ZTNA. Responsibilities include identifying customer issues, developing hypotheses, gathering requirements, defining specifications, preparing proposals, presenting to customers, designing and building systems, coordinating vendors and managing projects. The role also includes sharing proposal examples and implementation knowledge across the organization.
Applicants must have at least five years of business-customer experience and at least one relevant technical background, such as proposing, designing or building WAN/LAN systems; managing large-enterprise implementations; enterprise presales or account SE work; network, security or cloud knowledge; or security solution implementation. The posting also requires negotiation and coordination skills, communication, technical documentation, logical thinking and troubleshooting ability.
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