Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the enterprise solutions engineering organization and focuses on cloud voice and next-generation communication platforms for large corporate customers. It covers voice services and unified communications, including cloud PBX, contact-center platforms, and AI-enabled voice solutions.
The engineer handles presales, requirements definition, solution architecture, design, construction, and project management from the earliest planning stage. Named technologies and solutions include Microsoft Teams Phone, Genesys, AI operators, voicebots, wired and wireless voice lines, and unified communications. The role also involves combining solutions from multiple vendors such as Microsoft, Genesys, and Dialpad.
Applicants need roughly three or more years of experience in one of the following areas: negotiating with corporate customers in IT infrastructure, networking, or communications; foundational knowledge of voice services such as PBX, business phones, or carrier services; or a CCNA qualification or equivalent networking knowledge. Experience in network design and construction may support consideration.
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