Own complex customer and internal technical inquiries across data pipelines, workflows, and integrations, using SQL, APIs, logs, and observability tools to resolve issues and improve products.
About this role
This entry-level Customer Reliability Engineer sits in the Customer Reliability function and supports the Customer Data Platform for global customers. It owns customer and internal inquiries from intake through resolution, investigates issues before escalation, and contributes to product quality and cross-functional work as capability develops.
Day to day, the engineer troubleshoots cloud-based data infrastructure and data discrepancies using SQL, including Presto/Trino, and works with APIs and data pipelines. Cases are handled through Zendesk and Jira; Splunk and Datadog are used to observe application and system behavior. The role also documents technical findings, supports incident response and customer communications, and works with Customer Success, Engineering, Product, and Professional Services.
Applicants need hands-on troubleshooting experience with cloud-based data infrastructure, SQL, APIs, and data pipelines; strong written and verbal communication with technical and non-technical audiences; and 1–3 years of relevant experience. Business-level Japanese or above is required.
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