Own complex customer and internal technical inquiries across data pipelines, workflows, and integrations, using SQL, APIs, logs, and observability tools to resolve issues and improve products.
About this role
The Customer Success Manager sits in the CS team as a Forward Deployed Engineer (FDE), acting as a trusted adviser on customers’ AI- and data-driven marketing. The role links the platform’s capabilities to customer use cases and implementation roadmaps.
Work includes analyzing customer needs and data use, proposing and implementing optimization scenarios, developing and configuring AI Agents, and leading implementation in customer environments. The role uses SQL for data extraction and basic analysis, draws insights from dashboards and reports, and supports next-step decisions. It also covers demonstrations, AI-assisted data-foundation work, segmentation, campaign setup, and guidance for customer engineers and analysts.
Applicants should be interested in AI Agent development and continued technical learning; practical experience is not required. They need basic SQL skills, an understanding of digital marketing and CDP fundamentals, and the ability to advise on longer-term strategy. Collaboration, consensus-building, and explaining product value through demonstrations are required.
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