Review online content and comments, answer customers by email and gather service-improvement information for hololive’s audience-facing services.
About this role
WingArc1st is hiring a customer-success professional with potential to become a manager. Assignment is based on fit, with data products a likely focus and a separate document-products group also described.
Responsibilities cover onboarding requirements, technical implementation help and operating advice, resolving barriers to adoption, increasing customer value and creating approaches that can support more customers. Feedback informs product improvements. The team uses tools including Gainsight, Salesforce, MotionBoard, Dr.Sum and dejiren; these are working tools rather than stated prerequisites.
Applicants need experience in at least one of customer success, product implementation support, IT sales or presales. Business-to-business project leadership, BI, data use and process improvement are preferred. Work is mainly remote with one or two office visits monthly; residence is unrestricted, although Tokyo-area applicants are preferred. Salary is undisclosed and includes forty fixed overtime hours monthly.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Monitor online content and comments for hololive services, using a personal computer to review streams and support English-market moderation.
Help customers plan home purchases or construction, clarify budgets and preferences, introduce suitable property firms, and follow their progress through agreement.
Supervise BPO delivery, allocate daily call work, check data quality, support partner staff, report to clients and improve operating manuals and workflows.
Supports customers of the WorldShopping cross-border e-commerce service, handling inquiries and coordinating resolutions while using customer feedback to improve help content and the user experience.
Monitor online content and comments for hololive’s Indonesian audience. Requires basic PC skills and one of the specified Indonesian-language qualification routes.