Drug Information Call Center Agent

BellSystem24 Holdings

Support

Call Center

Enterprise

About this role

A drug information (DI) role at a major pharmaceutical manufacturer's DI centre near Myogadani Station in Bunkyo. A team of eleven answers telephone enquiries about prescription drugs from doctors, pharmacists, nurses and other healthcare professionals.

Agents take the calls, write up a record of each enquiry and review records, and the role also covers administrative tasks for the prescription-drug contact centre. Training runs for about five months on weekdays, with ongoing follow-up and colleagues reachable over chat. Once an agent can handle enquiries independently after training, part of the week can be worked from home; the other days are in the office, and the home setup needs a private room free of background noise.

Applicants must hold either a pharmacist licence or MR (medical representative) certification. Call-centre experience is not required, but the work is PC-intensive and smooth typing is expected.

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