Answer healthcare professionals' phone enquiries about prescription drugs at a major pharmaceutical maker's drug information centre, recording and reviewing each enquiry.
About this role
A reservations agent role for a health-checkup centre near Roppongi Station. The desk books comprehensive medical checkups (ningen dock) and standard health checks and answers related questions from people who work for companies, retirees, and people who live or work around Roppongi.
The work is mainly inbound and outbound phone calls, together with processing reservation requests received by fax and packing and mailing pre-visit materials such as medical questionnaires. Each agent has an assigned desk with two monitors and uses several systems. Some calls come from overseas customers; these are handed over to an interpreter, with the agent covering the brief exchange before the transfer. No medical background is required.
Applicants need at least one year of work experience in any field, such as customer service or a call centre, and at least one year of using Excel at work for basic operations like inserting or deleting rows and columns and changing cell colours.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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