Book comprehensive medical checkups and health checks by phone at a Roppongi checkup centre, answer related questions, process fax requests and mail pre-visit questionnaires.
About this role
A first-line agent role at a Bell System 24 contact centre near Ikebukuro Station, handling English and Japanese enquiries from overseas customers and foreign residents of Japan.
The enquiries span several desks: first-line reception for hotel front desks, support for international students, and interpreting for a local government call centre. Agents confirm what the caller needs, request call-backs from the responsible team where necessary, and also handle video chat, email and email translation. Manuals are in place and most are already translated, so answers follow an FAQ. No call-centre experience is required.
Applicants must be able to work in both English and Japanese at a business level and should be comfortable using a PC.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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