Service Manager - Customer Service

This Service Manager sits in HPE’s services organization and oversees support-service delivery for service providers, enterprise customers, and service-support partners. The role works with global and APAC service teams, sales, and client-management groups to maintain customer satisfaction and service outcomes.

Responsibilities include managing account strategies, understanding customer expectations, supporting solution promotion and sales, and coordinating service delivery. The manager plans projects, aligns cross-functional resources, monitors results, and creates corrective action plans. The role also supports contract execution and monitors service revenue and costs. The posting identifies networking and IP-market support environments.

Applicants need more than 10 years of program-management experience in service-provider or enterprise markets, including at least three years in networking across technical support, operations, operations management, or service management. The posting also requires work with vendors or large partners, customer-relationship skills, strong written and verbal communication, independent priority management, and an engineering degree or equivalent experience.