Design and build Microsoft-based communication and collaboration systems, translating enterprise business needs into digital workplace solutions from requirements definition through implementation.
About this role
The Service Engineer is part of a customer-facing services function supporting software services and customer environments. The scope covers standard industry servers, clustered environments, business systems, networking, and applications. The role provides post-sales technical support and aligns solutions with customer needs.
Work includes reactive and proactive service activity under service-level agreements. The engineer operates areas such as server administration, technical security management, and performance management; applies company solutions; resolves routine incidents; and works with teammates on more complex incidents. The role also contributes to escalation and customer-expectation management.
The posting calls for basic knowledge of company products and services, a conceptual understanding of IT environments, communication with technical staff and first-level management, active listening, and problem-solving based on defined procedures.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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