Plan and control production of electron microscopes and mass spectrometers: build schedules from demand forecasts, track progress, manage shipments and keep inventory at the right level.
About this role
A technical support role for JEOL's mass spectrometers, used in materials science, biology, chemistry and by semiconductor customers. The team is the technical back-up for field service engineers in Japan and abroad.
The engineer plans and runs training for field service engineers, answers their technical questions and leads troubleshooting, shares information on new products and software updates, and writes manuals and installation procedures. Cases the field team cannot solve are handled on the customer's site, and units swapped out at customer sites are repaired in-house. Travel is part of the job: abroad once or twice a year for about two weeks, and domestically five or six times a year, from a week for trouble calls to one or two months for installations. Products include quadrupole and time-of-flight instruments.
Requirements: technical high school graduation or higher, and research or work experience using analytical, scientific or measuring instruments.
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