Lead technical decisions and development for new frontend services, with potential involvement in backend and infrastructure.
About this role
Yappli ('Mobile Tech for All') grows as its products become large and complex, raising the importance of solving customers' technical challenges and ensuring reliability. Previously, technical inquiries and feasibility checks from clients (routed via sales/directors) were handled on rotation by the dev team; now a dedicated Customer Reliability Engineer (CRE) lets product teams focus on growth-critical work. As a CRE you specialize in technical inquiries about the Yappli mobile-app platform — not just first-line intake but code-level investigation, root-cause identification, and resolution using server-side knowledge, handling CMS and native-app technical inquiries, coordinating/escalating with dev teams, and proposing/implementing support-process improvements (with future AI use). Full-time; Tokyo.
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