Design and build Microsoft-based communication and collaboration systems, translating enterprise business needs into digital workplace solutions from requirements definition through implementation.
About this role
Customer Success Architect is a technical leader in the customer success team for HPE CloudOps. The role supports enterprise, global system integrator, and OEM customers after implementation, increasing adoption of OpsRamp and the HPE CloudOps suite, establishing best practices, realizing business value, and managing technical health. It engages technical and operations decision-makers and executives to prioritize issues, define KPIs and use cases, shape technical strategy, and handle escalations.
The architect leads solution and use-case design in whiteboard sessions, maps customer needs to product capabilities, maintains customer architectures, and creates enablement content. Named software includes OpsRamp, Zerto, and Morpheus. Applicants need about 10 years in ITOM/ITSM or APM with hands-on ITOM/ITSM platform experience, at least five years in customer-facing presales or postsales work as an implementation, service delivery, or lead solution architect, and high communication ability in both Japanese and English.
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