Own Pilot.Auto’s release lifecycle by building backend services, CI/CD pipelines, automated release gates, and traceable build and test workflows for autonomous-driving software.
About this role
This customer-support engineer helps customers operate TIER IV's autonomous-driving products, including Autoware, web applications and hardware. The role connects customers with sales, developers, project managers and external partners.
Duties include technical inquiries and on-site support, isolating faults to vehicles, sensors or software, and escalating them to the appropriate team. The engineer investigates Autoware issues, reports findings to developers, maintains support documentation and creates and delivers technical training.
Requirements include an electrical, mechanical or software engineering degree or equivalent experience; at least three years of B2B technical support and troubleshooting; and experience with ROS and Linux, or automotive maintenance. Applicants also need communication and task-prioritization skills and an ordinary Class 1 driving licence. The posting specifies native Japanese or the Japanese-language proficiency test's Level 1.
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