Build retail analytics and BI dashboards, define KPIs with business teams, improve data quality, and turn analysis into actionable operational improvements.
About this role
Marui Group is hiring an operations manager to lead a team of three or four people supporting group systems. Delivery partners perform routine monitoring; this role focuses on overall control, improvement and internal coordination.
Responsibilities include ITSM-based operational project management, job management and monitoring using tools such as JP1 and Zabbix, and service-management and information-security certification work under ISO/IEC20000 and ISO27001. Server and network-device operations belong to another department. The environment also includes ServiceNow, Freshservice and Backlog.
Applicants need user-facing operational project management, at least five years of service monitoring or job management using tools such as JP1, and team-leadership experience of any scale. Related certifications are preferred. Remote working is subject to discussion.
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