IT Service Management Specialist

A position in the information systems department of a chemical manufacturer, focused on building and improving how in-house systems are maintained and operated rather than only handling day-to-day operations. The department treats this as a priority area, with wide discretion to reorganise and improve the work.

The specialist organises and visualises the current state of system maintenance and operations and drives continuous improvement; sets up and maintains IT service management rules, procedures and operational documents; manages operational quality and response status; manages outsourced vendors, including contract scope and division of roles; and supports operations design when new systems are introduced, working with in-house specialists and external partners.

Required: a technical college or university degree; 5+ years building, maintaining or operating IT infrastructure (devices, networks, servers or cloud platforms, identity platforms such as Active Directory or Entra ID) in an IT department or IT vendor; 3+ years making operational judgements and decisions across several infrastructure areas together with specialists and vendors; and willingness to accept future relocation.