Work directly with business stakeholders to translate between data and business needs, analyze results, and communicate findings to senior leadership in the Tokyo-based Japan Central Ops role.
About this role
This IT Support Engineer I role is based in Tokyo and focuses on corporate audiovisual support. The stated experience includes commissioning, configuring, troubleshooting, and installing corporate AV systems. The role also requires troubleshooting and diagnosing video and audio signal flow.
At least two years of corporate AV support experience is required, along with a proven record of effectively commissioning, configuring, troubleshooting, or installing corporate AV systems. Experience with AV equipment used for video and audio conferencing is required, including Cisco, Extron, Crestron, BiAmp, Shure, and Poly. The listed AV technologies also include AV control systems, DTP systems, matrix switchers, extenders, and audio DSPs.
Required networking knowledge includes LAN, WAN, IP/TCP, MAC addresses, and DNS. Experience with AV-related network technology is also required, including video and audio over IP such as Cisco and Dante/AES.
The position requires proficiency in Japanese and English, both written and spoken. It also requires basic knowledge and skills in troubleshooting PCs running Windows and Mac OS.
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