Lead service design and UX for Tokyu Group's web services and apps: customer journeys, information architecture, accessibility, user research and a shared design system.
About this role
A system lead in Tokyu's marketing department, which runs the TOKYU POINT loyalty programme (about 2.5 million members).
The lead heads a team that plans, designs and introduces the department's systems and hands them to operations. For live services the role is system owner: operation is outsourced, so the work is improvements, vendor management and incident handling. Scope: TOKYU POINT, the group payment platform (including Smart Pay) and LINE-based services such as TOKYU POINT CARD on LINE.
Requires three years' work experience after a university degree, an IT career aim within marketing, and 3+ years leading two or more of: marketing systems with over one million members; MA, CMS or SFA rollouts; payment systems including POS; LINE-based systems; IT-led marketing initiatives; requirement consolidation across stakeholders.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Own product decisions for Tokyu group web services and apps under URBAN HACKS: set priorities, define requirements, work with designers and engineers, and improve after release.
Build a new electricity supply-and-demand product from requirements through operations, covering Go backends, React interfaces, integrations and time-series data design.
Manage software development projects for financial services, turning business needs into requirements and workable plans while coordinating quality, security, risks, stakeholders, and release.
Build backend systems and batch or streaming pipelines for AI-generated content, including ingestion, clustering, generation, quality checks and publishing.
Plan future group systems and technology roadmaps, assess AI-enabled transformation and coordinate large initiatives, investment and resources with business and IT teams.