Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the corporate managed-services operations organization, supporting customers that use Microsoft solutions and broader cloud infrastructure. The team provides operational assistance and delegated work while helping customers improve how their environments are managed.
The engineer responds to Microsoft 365 and MCM inquiries, supports troubleshooting, and performs daily device-management work in MCM, Entra ID, and Intune, including application distribution, patch deployment, and policy rollout. The role also includes customer review meetings, issue discovery, solution proposals, feature validation in test environments, and reproducing incidents for investigation.
Applicants must have experience operating or building projects involving Microsoft products, specifically MCM, Entra ID, or Intune. In addition, they must have at least one of the stated problem-solving, technical communication, customer-solution, leadership, negotiation, or project-management capabilities.
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