Develop and operate the backend foundation for pixiv Premium, a large subscription service, covering analysis, design, implementation, performance, safety, platform renewal, and team leadership.
About this role
This role sits in corporate IT and maintains the internal environment employees use, spanning help desk operations, devices, accounts and SaaS. Beyond handling requests, it improves IT governance, cost control and day-to-day processes by reviewing existing operations and working with stakeholders to resolve issues. Responsibilities include portal inquiries and IT incidents, SaaS account and permission administration, PC setup, and access provisioning for new employees and interns. The role manages device selection, purchasing, setup and inventory; oversees SaaS onboarding, renewals and usage reviews; responds to lost-device incidents; and plans security training. It also creates operating guides and standardizes or automates request workflows. Tools named include Google Workspace, Slack, Notion, Jamf Pro, Intune and Zendesk. Required qualifications are two or more years in IT help desk or corporate IT; practical administration of accounts, groups and permissions in Google Workspace and other SaaS, including IDaaS; and experience creating and revising operational documentation.
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